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A widespread Verizon outage has disrupted phone and internet services across major regions of the United States today. Customers from New Jersey, New York City, Tennessee, the Carolinas, and Georgia have reported significant problems since early Thursday morning. According to Squaredtech, the issue began around 12:07 a.m. and has continued through the afternoon, leaving thousands of Verizon users struggling with dropped calls, failed text messages, and unstable internet connections.
Massive Verizon Outage Reported Across the United States
The outage has become a major topic of discussion among Verizon users who have taken to social media and forums to share their experiences. Many describe their smartphones being stuck on “SOS” mode, indicating that cellular service is unavailable and only emergency calls can be made. Others report their devices abruptly ending calls or being unable to connect to Verizon Fios internet.
Verizon has confirmed that it is aware of the problem and is working on a solution. The company described the situation as a “known issue” and has acknowledged that customers in several states are experiencing interruptions in voice, text, data, and wireless home internet services. Squaredtech has reviewed user reports and technical updates, finding that service interruptions are most concentrated in New Jersey and New York City, where restoration could take until Friday morning.
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What Verizon Has Said About the Outage and Restoration Times
Verizon has stated that it is taking immediate action to restore connectivity as quickly as possible. Some affected areas have received estimated restoration times through the company’s online tools. In parts of North Jersey, for example, users were informed that service could be restored by 1:11 a.m. Eastern Time on Friday, October 10.
To assist customers, Verizon has directed users to its Check Network Status page. By entering their address, customers can verify whether their area is affected by the Verizon outage and see when service is expected to resume. This feature provides a timeline of when the disruption started and an estimated window for full restoration.
We note that outage tracking platforms such as Downdetector have also recorded a sharp rise in user reports since early morning. The data shows that the most affected regions include major metropolitan areas and surrounding suburbs, suggesting a large-scale network disruption rather than isolated local issues.
According to Verizon representatives, technical teams are currently diagnosing the root cause of the outage. While the company has not released an official explanation, Squaredtech’s analysis indicates that disruptions of this nature often involve hardware failures, software errors during system updates, or issues with the fiber backbone that connects major network hubs.
For customers, the impact has been far-reaching. Businesses relying on Verizon wireless or Fios internet have reported interruptions in payment systems, online services, and communication tools. Home users have experienced difficulty streaming, attending virtual meetings, and even sending text messages.
Is Verizon Internet Down Too?
Yes. Verizon Fios internet service has also been affected by the current Verizon outage. Customers began reporting connectivity issues as early as October 8, and many areas are still experiencing unstable or completely unavailable connections. Verizon has confirmed that the same technical issue disrupting wireless service is also impacting home internet users.
For Verizon Fios subscribers, this has resulted in slow internet speeds, complete disconnections, and inconsistent Wi-Fi performance. Squaredtech has observed that these problems are not limited to a single state but appear across multiple regions, including parts of the East Coast and the southern United States. Verizon’s teams are working on parallel repairs for both its mobile and home networks, with priority given to areas showing complete signal loss.
We recommend that users periodically reboot their routers or mobile devices to check for restored connectivity. However, since the issue is on Verizon’s network side, individual troubleshooting will not permanently resolve the problem until the carrier completes its network restoration.
How to Contact Verizon for Help During the Outage
Verizon has provided several options for customers who need assistance during the Verizon outage. The company’s customer service team is available by phone and online. For technical support, customers can call 800-922-0204 between 8 a.m. and 12 a.m. every day. Those who prefer online support can use Verizon’s website, which features a 24-hour chatbot capable of handling outage reports, troubleshooting steps, and account-related inquiries.
Our team has reviewed Verizon’s support channels and found that many users are experiencing long wait times due to the high volume of outage-related calls. Customers may find it faster to use the online chat option, which provides automated updates and guidance based on location and service type.
For users experiencing service disruptions with their mobile network, Verizon recommends enabling Wi-Fi Calling. This built-in smartphone feature allows users to make calls and send texts using a Wi-Fi connection instead of cellular data. To activate it, open the phone’s settings and search for “Wi-Fi Calling.” Once enabled, it automatically switches to Wi-Fi when mobile service is unavailable. Squaredtech encourages Verizon customers to use this feature whenever possible during the outage to maintain communication with family, friends, and colleagues.
How to Stay Updated on the Verizon Outage
Customers can receive ongoing updates about the Verizon outage by signing in to their My Verizon account. Within the Communications Preferences section, users can manage their service alerts and choose to receive notifications about outages and restorations via text or email.
We recommend checking the official Verizon Newsroom and social media pages for verified updates. These channels often provide faster information than third-party forums or user reports. Downdetector and similar monitoring websites are helpful for tracking overall outage trends, but the most reliable details on repair times come directly from Verizon’s official updates.
It is also useful to refresh the Verizon Check Network Status page regularly. This tool provides live information on whether network conditions in a specific area have improved. Since restoration is happening gradually, users in one part of a city may regain service hours before others nearby.
Squaredtech analysts emphasize that while large-scale outages are frustrating, Verizon’s infrastructure team typically resolves them within a 24 to 36-hour window. The company has a strong track record of recovery from technical incidents, often using such events to reinforce its systems and prevent recurrence.
Squaredtech’s Insight on Verizon’s Response and Customer Experience
Our editorial review of the ongoing Verizon outage shows that Verizon has responded promptly but faces challenges in communication clarity. While the company quickly acknowledged the issue, customers have expressed frustration over the limited details available about the cause and expected recovery time.
In major outages, transparency and real-time communication are critical. Squaredtech believes Verizon can improve by offering clearer regional updates and by providing consistent timelines as diagnostics progress. For a network serving millions of users, even short disruptions can affect essential services, including emergency calls, online banking, and remote work functions.
Despite these challenges, Verizon continues to demonstrate technical capacity in managing large-scale network issues. Past outages of similar scale have typically been resolved without major data loss or long-term service degradation. Squaredtech expects that once full service is restored, Verizon will issue a technical summary explaining what caused the problem and what steps will be taken to avoid future occurrences.
Final Thoughts from Squaredtech
The ongoing Verizon outage serves as a reminder of how critical stable connectivity has become for individuals and businesses alike. From routine communication to professional operations, network reliability is no longer optional. When large carriers like Verizon experience disruptions, millions of people are instantly affected.
Squaredtech advises users to keep essential communication alternatives ready, such as Wi-Fi Calling, messaging apps like WhatsApp or Signal, and offline backup tools. Staying informed through official Verizon channels ensures you receive accurate restoration timelines and technical guidance.
As Verizon works to resolve the issue, customers can expect gradual service recovery across the most affected regions. Squaredtech will continue to monitor the situation and provide updates as new information becomes available.
For now, patience and reliable information sources remain the best tools for Verizon customers awaiting full connectivity restoration.
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