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Since its closure in 2023, Neato Robotics’ robot vacuum cleaners have been a trusted device for many users who relied on the MyNeato app to optimize their cleaning routines. However, a new disruption has surfaced that will change how these devices function. Neato’s cloud services are shutting down earlier than initially promised, making these smart robovacs lose the ability to connect to the internet and limiting their use to manual controls only.
Neato’s Cloud Service Shutdown: What Happened
Back in 2023, Neato Robotics, a U.S.-based company known for its innovative robot vacuum cleaners, officially ceased operations. At that time, Vorwerk, a German appliance manufacturer, had acquired Neato in 2017 and committed to maintaining cloud services for Neato devices for at least five years to protect customers’ investments.
However, recent communications from Neato Robotics, obtained by The Verge, reveal a significant change. Customers have been informed that the Neato cloud platform will no longer be supported, ending all remote control and app-based customization features. The explanation cited involves evolving cybersecurity standards, regulatory compliance requirements, and new regulations that Vorwerk claims make continued operation of the existing cloud infrastructure unsafe and unsustainable.
This decision contradicts the earlier promise of five years of service support. Vorwerk is effectively ending cloud connectivity two years after Neato’s shutdown, catching many users by surprise. This means the robotic vacuums connected to the MyNeato app can no longer receive remote commands, scheduling updates, or customized cleaning patterns through the app.
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Impact on Neato Robovac Users and Smart Home Integration
The Neato cloud shutdown directly affects how users interact with their cleaning devices. Until now, owners could control the robovacs remotely, tailor cleaning schedules, monitor cleaning status, and receive firmware updates through the MyNeato app. All these conveniences rely on the cloud platform connecting the device with the user’s smartphone.
With cloud services ending, these functions will disappear. Users will be forced to operate their Neato robovacs manually, using physical controls on the device itself. This change reduces the ease of use and the smart capabilities that made these devices attractive initially.
For many smart home enthusiasts, this shutdown disrupts integration with voice assistants or automation systems relying on online connectivity. Without cloud support, the robovacs lose their “smart” status, dropping to basic standalone vacuums with manual operations only.
Squaredtech understands that this could cause frustration among loyal customers who invested in Neato thinking that Vorwerk’s support would extend until 2028. The early termination erodes trust and raises concerns about the longevity of smart home products dependent on cloud infrastructure.
Vorwerk’s Position and Industry-Wide Challenges
Vorwerk’s statement highlights that advancements in cybersecurity and updated legal regulations have made maintaining legacy cloud systems risky. While the company has not released detailed technical information, this move mirrors challenges seen across the tech industry related to aging cloud infrastructures supporting internet-connected devices.
Companies must constantly update security protocols, comply with privacy laws, and reduce vulnerabilities that threaten user data and device integrity. For acquired brands such as Neato, continuing existing cloud services may require significant investment in system overhauls.
Vorwerk’s choice to terminate Neato’s cloud service after two years suggests a cost-benefit decision weighing continuous support against evolving technical and regulatory burdens. Despite the initial promise of five years of support, adherence to strict cybersecurity and compliance standards has forced an earlier shutdown.
Our team notes that other smart device manufacturers face similar pressures. Cloud-dependent gadgets inherently carry risks tied to service continuity and security compliance. Customers seeking smart home convenience must consider these factors when purchasing devices relying on third-party cloud platforms managed by companies outside the original manufacturer.
What Neato Robovac Users Can Do Next
With the Neato cloud shutdown now confirmed, users have limited options moving forward. They can still use their robovacs in manual mode by pressing buttons directly on the device. However, this method lacks the convenience and flexibility the MyNeato app provided.
Users concerned about losing smart features should explore alternative robovac brands with longer guaranteed cloud support or systems that store more functionality locally without relying excessively on cloud services.
Squaredtech recommends users back up any personal data within the MyNeato app before service termination and monitor Vorwerk’s communications for any potential firmware updates or workaround options.
Customers new to robotic vacuums may want to evaluate product lifecycles and company commitments carefully, emphasizing devices with transparent, long-term cloud support policies. The Neato case serves as a cautionary example of how cloud dependency may impact device usability unexpectedly.
For More Updates: TechNews
